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C: are you ready for the meeting? A: yes, come on in. how's your new job going? C: it's challenging, but I'm enjoying it quite a bit. A: that's great. I knew you'd do a good job as a manager. C: thanks a lot. A: how's your assistant manager getting o

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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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3. OK, I’m strolling amongst the records here and with me is a customer. Can you tell me your name? My name is Hagden. You are here, in the rock department. Is that your favorite style of music? Yes

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2.Today I’ve come shopping in Next fashion store in the high street and with me is Juli Right, the assistant store manager. Juli, tell me a bit about Next, what sort of customers do you get here? 3.

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公司执行总裁Dave召集董事会成员Helen和Pete开会，讨论业务外包和公司重组。 Dave: I've called this meeting to discuss a very important decision we need to make. In the interest of cost saving, it's been suggested that we outs

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In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo

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Our company brought in a consultant to do sales training for our store. For some reason, wed been getting some complaints from customers. Consultant: My job in this training is to help your store improve its customer satisfaction, so that it can attr

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Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

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Operator: Pacific Bell. May I help you? Dave: Yes, I'd like to set up a telephone service, please. Operator: Do you presently have service? Dave: No, this is new. Operator: All right! I'll connect you with our customer service department. Please hold